Refund Policy

Your satisfaction with your analysis is our top priority. This policy explains our money-back guarantee and exactly how refunds work.

7-day money-back guarantee

If you’re not satisfied with your report, you can request a full refund within 7 days of your purchase — simply contact us and let us know what fell short. No hoops to jump through.

Would you rather we get it right?

Our AI is powerful but not perfect — once in a while a photo’s lighting or angle can throw off the analysis. If you’d prefer a great result over a refund, just reach out and we’ll happily create a new report from different photos. Send us a clearer, well-lit photo and we’ll produce an updated analysis so you end up with a result you love. Because a fresh report is generated from scratch, a small additional fee may apply — and we’ll always tell you the cost up front before charging anything.

We’re always improving

Our analysis engine is continuously improving to deliver the most accurate color and style results we can. If something looks off, your feedback genuinely helps — and we’ll work with you to make your report right.

If something went wrong on our end

• Your report didn’t generate or arrived incomplete.
• You were charged more than once for the same report.
• The analysis clearly didn’t match the photos you provided.

In these cases we’ll always make it right — a re-generation at no cost or a full refund, whichever you prefer. Just contact us.

How refunds are processed

Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days. We never see or store your card details — all payments are handled securely by Stripe.

How to reach us

Email hello@tonelala.com or use our contact page, and we’ll take care of you.